Customer Testimonials
Very professional staff, an enjoyable experience.
Excellent customer service! Friendly and knowledgeable staff. Highly recommend!
I have to say from start to finish the service department was phenomenal! I had the pleasure of being helped by Cynthia LeBron. She's very knowledgeable and treated me like a priority with care, a detailed estimate, and went above and beyond to ensure I had a wonderful experience. The technician provided a video of my service needs and gained my trust in his thorough inspection of my needs for my vehicle. The entire experience exceeded my expectations. The service manager, Rob Cole, was extremely kind and a pleasure to meet in passing to ensure I was a happy ...
Every visit has always been a pleasant one. Employees are knowledgeable, courteous, helpful with a smile.!!
Had a great experience at the BMW dealership! The process was smooth and hassle-free. I worked with James, who was incredibly knowledgeable and attentive. The dealership had a fantastic inventory, making it easy to find exactly what I was looking for.
Great customers BMW service !
Everyone was outstanding!! Highly recommend this BMW dealership over the local one in Jax!!
Leonardo was an amazing rep. Thank you for all the help. And all of their staff
Great place to buy a car. You are treated like your business is important.
The service department did a very good job on the recall for my x3. Also did a wonderful wash job when they were finished.
It was a pleasure dealing with BMW of Ocala. I have been buying BMW cars for about 20 years and not once have I ever spoken to the sales manager. Not the case here he greeted us gave us the deal we wanted without any haggling and called a few days later to ask if everything was ok and thanked us. First class dealership all the way. I traveled 2 hours to get this vehicle and it was well worth it. My local dealer tried to cheat me out of the military discount shame on them. I am located in Daytona fyi.
This is not a Five, this is a Ten star location. The staff is helpful, kind, and overall extremely professional. I recently had my car in for service and I could not have asked for better service because they covered all of the bases. Even the ones I did not think of. If you own a BMW, and even have to drive a distance to see them, it would be well worth your time to be taken care of by the professionals at this location. Ultimate Service, for your Ultimate Driving Machine. Thank you to the entire staff I came ...
After dealing with a horrible experience with Land Rover Service, I have heard from several friends and family that this BMW service department was hands down the best for luxury vehicles in Ocala. This was a driving force for me to shop for a BMW. I cannot say enough great things about my BMW purchasing experience. Too many times have I walked into other dealerships, only to be ignored by salespeople. Not here! Several salesman asked if they can be of assistance the second I started walking in. I was lucky enough to be referred to Kevin Carter, and he ...
Incredible staff and was truly there to assist in the entire process.
Very timely service. Top notch.
I was very fortunate to have Kevin Carter take time to introduce me to the BMW experience. I was a Buick/GM person my whole life, and needed an education on what made a BMW the ultimate driving machine. Kevin's knowledge and patience throughout the buying process were invaluable. I enjoyed working with him and feel I have made a friend .Kevin introduced me to Alex who came to my home to show my wife and me all the bells and whistles on our new car. Kevin stays in touch to ensure I remain satisfied with my selection. Anyone ...
(Translated by Google) If you are interested in a BMW this could be the best place (Original) Si estas interesado en un bmw este podría ser el mejor lugar
Awesome experience, highly recommend.
Purchased a previous owned vehicle from out of state from BMW of Ocala. Dealing with this dealership was a very positive experience. Kevin Carter was outstanding in getting everything done. Vehicle was shipped and we were very pleased with the vehicle when it arrived. Would definitely recommend BMW of Ocala.
Great service 👏
Making a deal over the phone was painless and paperwork (per my request) was ready to roll when I pulled in. I’ve bought a lot of cars over the years, this was fastest and painless!
Brent , the manager is outstanding. The work on my 3 series and 7 series could not have been better. Every employee that I have met over the 12 years that I have been a customer has been polite and very professional. You won’t find a better team from sales to maintenance.
We had a lovely experience right from the start. Very relaxed, comfortable, and a all around pleasure.
This is the top flight BMW dealership! My salesman Wheetley and sales manager James Jupiter were a pleasure to work with and most accommodating! I wouldn’t hesitate to give my highest recommendation! You won’t be disappointed! And I absolutely love my M440i rag top!
Alex my genie expert arrived at my home on time and met all of my expectations setting up both of my BMWs array of applications for a more enjoyable and safer driving experience. Very professional and courteous. Highly recommend him.
I ordered a BMW with the assistance of my sales representative, Kevin Carter. It was a first class experience In every way. They made the delivery so special and I sincerely appreciate all the staff that I have had the opportunity to work with. I will be an Ocala BMW customer for life!
Tre is the best!!!
My husband and I bought a pre owned Mustang MachE from this location. We had the pleasure of being helped by Mr. Hans Maier. He made our experience quick and stress free. We absolutely love our Mustang! We would buy from this dealership again.
Thank you Nick! BMW of Ocala has me feeling younger. Beautiful facility. I look forward to future service and installation of my new wheel set-up. See you soon J
A standard of excellence and professionalism deserving of imitation. Cars drive nice too.
Wonderful experience. Our salesperson James was spectacular, very knowledgeable. There was excellent coordination between departments, the service department assisted us in the sale as well.
I was in California and my wife was in the Orlando/Ocala, our car had a stripped tire bolt, it was so tight, that it ended up breaking their tools. They treated my wife and family more than perfect, they shuttled them back and forth to and from the house. They were more than helpful. Our car was treated, washed, and they took off the bothersome bolt.
We are truly happy customers after our experience here. From Cynthia, who attended to our service needs, to Mike the driver and the skilled service technicians — we are very pleased and thankful for their attention and professionalism. Cynthia was especially caring, keeping us updated throughout the entire process while our BMW was in service. Their top-notch customer service truly made a difference. Highly recommend!
Service was completed in a timely manner. Waiting room & service center immaculate. All personnel knowledgeable & personable
I recently purchased my 2023 BMW from BMW Ocala, and the experience was nothing short of exceptional. My salesman, Cesar Estrada-Garcia, treated me like I was worth a million dollars and demonstrated an exceptional level of knowledge about all the bells and whistles on my new BMW. He took the time to explain each feature with clarity and patience, ensuring I felt comfortable and confident in my purchase. His expertise truly set the experience apart, and his commitment to customer service was evident in every interaction. Malcolm in finance and the entire team at BMW Ocala made the process smooth and ...
I recently purchased my BMW from BMW Ocala, and the experience was nothing short of exceptional. My salesman, Cesar Estrada-Garcia, treated me like I was worth a million dollars and demonstrated an exceptional level of knowledge about all the bells and whistles on my new BMW. He took the time to explain each feature with clarity and patience, ensuring I felt comfortable and confident in my purchase. His expertise truly set the experience apart, and his commitment to customer service was evident in every interaction. Malcolm in finance and the entire team at BMW Ocala made the process smooth and ...
My experience since I entered to take a look to the 2025 X 3 was fenomenal. James, the salesman gave me a test drive and he followed us all the way from designing our own car, calor, interior details, wheels type, and many other personal preferences. The car arrived as planned. In summary, I am 100% satisfied and happy.
This is an easy 5 star. After purchasting 9 New personal cars over my lifetime, be assured, you won’t find a more sincere, honest and ethical better then Gettel association from the best dealer I have ever purchased from. I also have purchased over 65 new trucks in 45 years of business and none! have compared to this company ever. (At the time Gettel didn’t sell trucks ) Best Price? Buy one and see the difference. Compare to other dealers and you will agree this company is one you might say “ I didn’t think quality dealers still existed “ Buy One, Price one, ...
It was great, no pressure to buy. Everyone was polite, couldn’t make us any more comfortable
BMW of Ocala are the finest dealership I have come across in many years of owning luxury cars. They are highly professional, knowledgable and very easy to work with. Their goal is to accommodate the customer in any way possible. I highly recommend them to anyone looking for a new or pre-owned BMW.
Sales Associate Weetley and Product Specialist Ricky were both awesome!! We had a great buying experience and the car presentation after all the paperwork was done was outstanding! BMW of Ocala is a great place to buy a great car!
Car buying can always be a tedious chore. Danielle made it a fun experience! She really went out of her way to make sure our car buying needs were met. We even, jokingly, named our BMW X5 after her.
I had an amazing, easy experience. I highly recommend this dealership and employees were fantastic. Frank, Danielle, and several others were terrific. Even the front office lady made me coffee.
Been looking for a vehicle that has everything I want... At low payments. You kidding me! Well after search the local dealers for a little over 6mo's I was just doing the usual browsing on a Saturday morning, when something hit my eye. I loved the look of it. So I went down to the dealership which is an hour away and met a gentleman named Carlos. Carlos may have been expecting me, but I didn't give anything concrete as far as time I would make it there. When I arrived Carlos was already in deep with a ...
Been looking for a vehicle that has everything I want... At low payments. You kidding me! Well after search the local dealers for a little over 6mo's I was just doing the usual browsing on a Saturday morning, when something hit my eye. I loved the look of it. So I went down to the dealership which is an hour away and met a gentleman named Carlos. Carlos may have been expecting me, but I didn't give anything concrete as far as time I would make it there. When I arrived Carlos was already in deep with a ...
I was treated very well every one was kind and considerate very caring. I bought a new car and everyone was very helpful in teaching me all the equipment on the car. 🚗. I will be talking with Alex who is helping with all the features. Will be seeing you all next week
This was my 10th vehicle purchased in 20 years first at Ocala BMW. Caesar went above and beyond making everything fall into place highly recommend him. It is old fashion customer service..they really care about you
I would like to thank Kevin Carter and the great people at BMW of Ocala. Truly a great experience from start to finish. Their attention to your needs are unmatched. Will definitely be my first contact when in the market for another vehicle. Thank you for being an honest and fair group! 🙂
Friendly, always kept me informed, extremely professional. If I knew buying a car was this easy, I would have bought them more often.
Very good professional experience purchasing a used car. No pressure and did not feel like I was the next one up as I walked on to the lot. Consultative style sales and I highly recommend Danielle as a sales associate.
Malcom was an excellent sales person. Managers a little hard to deal with though. Did not introduce me to the service people, however.
The service department at this dealership was amazing! Emanuel was awesome. I don’t usually leave reviews but I would definitely recommend BMW of Ocala.
Super sales person and great support.
Great experience with Kevin Carter( Sales Rep )and sales manager. Did not feel pressured at any time during my Two visits. Most pleasant car buying experience. I have owned several cars over the last 40 years. I Highly recommend BMW of Ocala!!
Awesome service, Danielle was the best and most knowledgeable salesperson I have had the pleasure to work with.
Nick was very professional and friendly, plus kept me posted about the service being done my vehicle. He asked did I want to be taken home and my vehicle delivered when completed. I was satisfied with the service and the waiting time.
I recently purchased a vehicle from bmw Ocala. My salesperson was Kevin Carter and I cannot say enough wonderful things. It was a smooth and pleasant transaction. The craziest thing was that I wasn’t even planning on making a purchase that day but Kevin just so happened to have the exact vehicle I was looking for and as he pulled it around my heart just fluttered! I enjoyed my experience so much that I recently brought my daughter to Kevin and he made everything so easy and special for her as well. From start to finish Kevin, James the ...
If I could give a million stars I would. Kevin Carter was my salesman and he was so wonderful to me. I literally just left the dealership. I was going through a difficult time and everyone was so kind to me throughout this entire process. Frank the manager was so nice and took the time to speak with me and reassure me. Christine the finance manager was so wonderful as well and I now consider her a new friend! Ricky the technical expert was so awesome with assisting me with how all the technology worked in the vehicle. They had ...
I would like to thank Ricky for giving me great customer service with my EV vehicle.
This dealership has been very helpful to me with my BMW. If it needs service they let me know and send someone to pick the car up and service and return it. It is a big time saver for me in my work. They do excellent work and the people are very nice,
Pleasure, everyone was polite and professional. High service and and minimal pressure. I wish I could say more, there's too much to say. Not a bad word for anyone or anything. Big thanks to all that assisted me and my new car journey.
Danielle was friendly and knowledgeable..the experience was excellent and all the staff was excellent as usual.
We had a great experience with Danielle and Frank at BMW of Ocala. Very different from the other dealerships we visited. There was no pressure and the sales process was very professional. It was more of a consultive sales process with questions on our needs and expectations. The price negotiation was seamless and did not require multiple people during the process. My wife and i would definitely recommend Danielle if your looking to purchase a new or used vehicle.
I can't say enough about BMW Ocala and the people that work there. My total experience from ordering my new vehicle to receiving my purchase and beyond has been an exquisite experience. I worked with Danielle (sales)(she is the one! Such a lovely person), Mr. James Jupiter (Manager: he made sure my experience was seamless), and Mr. Wheeler over at Porsche (Finance Manager) and all of the people throughout BMW Ocala were attentive, pleasurable, and very helpful. They will make sure that you leave happy and satisfied, even beyond your purchase! I love my new vehicle, the sales ...
Recently widowed, I have had a very pleasant experience with my Service Manager, Brent Gustafson, whenever my 2015 X5 needed its "annual." I feel very comfortable with his knowledge and personality as well as the total staff of BMW of Ocala. Keep up the good work.
MICHELE BIROS has been wonderful to communicate with. Even though we could not agree on a price, I very much appreciate her professionalism throughout this process. I would still recommend this dealership.
It was a pleasant experience from start to end. Cesar made sure to answer all questions and his patience with me was very much appreciated. I’m very grateful for all of his help throughout the entire process of my purchase.
Malcom and staff are terrific.. Can’t find the universal remote. Please advise.
Our entire X3 buying experience at BMW of Ocala was smooth, professional and pleasant. Special mention and thanks to Malcolm, our sales-person and Darian, who both helped with the delivery and orientation process
The staff Robb Cole BMW Four s Store is very warm and the service attitude is very good. Other staff also ask you what to drink or eat when they meet you. Each of them is very polite and smiling, which makes me feel very friendly and feel that this is my own home. Look at the Okara BMW after-sales service, the service attitude is really worth learning from us, thank you again for every person who helps me in BMW after-sales service, and wish your business better and better!
Fabulous sales team. They want to get you the best deals for BMW vehicles. Kudos to Kevin Carter who gave us the absolute best new car buying experience my wife and I have ever had.
I made an appointment for service and everyone was very professional from the moment i arrived. My service adviser was Sheik, he was friendly and kept me updated throughout my cars service and promptly answered any questions i had. I would defintely recommend Sheik and i will take my business here in the future. Thank you.
Jesse Utirid was wonderful, helped from start to end with the purchasing and ordering of a new BMW X1. Delivery of seamless and would highly recommend Jesse and his manager James Jupiter to anyone looking into buying an up BMW.
Service was excellent as it usually is at BMW of Ocala. Keep doing what you do best.
Service manager was very accommodating and friendly. We had an oil change that was quickly done and a free car wash . Waiting room is very comfortable with drinks and snacks to keep you busy. Love this place.
Call the same day was able to get in and have my service done within a few hours.
A very accommodating dealership. Kevin Carter was very helpful and patient and made great suggestions. The high tech team made sure we were comfortable with controls and features. They returned the following day to pick up our other trade and totally explained features and set up our X-3 at our home. The new paperwork is excessive but not the fault of BMW. Very pleased with the experience
My experience with Ocala BMW has been wonderful. James & Frank worked with me to ensure a smooth sales transaction and safe delivery of my 2025 X5. Thank you.
BMW We ordered our new BMW in April 2024 but did not want it until September 2024. BMW of Ocala and our salesman James Niedermayer were great to work with. They waited until the last possible time to order a 24 and it was probably the last 2024 X3 built in the US. The car was showroom clean and ready for pickup just as we requested. Their financé officer Christina handled all of our paperwork while we were in Ohio for the Summer. The BMW genius's are great to deal with and very expert in teaching how to operate the vehicle which has ...
Cesar and the rest of the sales personal were very helpful and professional, great experience with working with everyone at BMW. Would purchase another vehicle from there if I'm ever in the market for one
We had a great experience with Malcolm for the sale of our Subaru. The whole process was very smooth. Malcom was very professional and knowledgeable and patient. Thank you Malcom! Elizabeth & Pierre
Great Dealership, salesman and genius. Everyone was attentive and wonderful to work with.
I couldn't have had a much better experience, mostly due to Malcolm. He was professional, knowledgeable, and low pressure. He had me drive two cars and took our time, never feeling rushed. Darian came out to our house to show us all of the features and functions of the car. He was great too. Other members of the staff were equally as nice. All in all it was a very positive experience.
This was our first visit to BMW for service on our Mini Cooper. Outstanding service and pricing was much better that what we have paid in the past at other service centers. We were so impressed with BMW Ocala that we are seriously considering the purchase of a BMW after our Subaru lease is up.
For the 45 years that I have owned vehicles I have never had such great service that I recently experienced at Ocala BMW. The level of hospitality the moment we walked into the dealership, to a casual conversation with Wheatley our Sales Agent, to the impeccable waiting area with well stocked treats, to the professionalism of the level of service was beyond expectations. In addition the inspection video raised the level of trust and comfort to the whole experience. We can’t wait to share this experience with friends nor can’t wait to return.
Best dealership I've ever dealt with. I ordered my car last year over the phone and got it within 6 weeks as promised. Upon taking possession of the vehicle, I had a two hour training session at the dealership followed up by another two hour training session at my home. In May for my first year's service, they picked up the car and left me a loaner and did the same for the recall which they addressed this month. Everyone, from the Sales Staff to the Service Department has been absolutely fantastic.
Great professional and detail oriented service. Frank was very helpful with the lease transition to the 2024 X3. I forgot to mention Whitley’s professional attention and care. Very thoughtful young guy!
Pricing was more reasonable than my previous BMW service center and a lot more comfortable.
Smooth from pick up to service to return delivery of vehicle. Timely updates provided at evey step of the process.
I purchased my Jeep Gladiator from this dealership and it was such a great experience. When I say this dealership has their sh_t together, I mean it. Malcom and Christina were amazing. I was pre-approved through my bank and they helped me through the whole process. Answered all my questions. Malcom even sent me a video of the truck before I came to test drive it. Went above and beyond. From test drive to done deal took under 2 hours. Took me longer to drive there and back from Orlando than it did to sit in the dealership lol. Will ...