Customer Testimonials
The BEST car buying experience ever! I created a build order for a 2027 BMW X5 and submitted it to BMW of Ocala on October 9. On October 31 the car was ready and delivered to me…WOW!! I received excellent customer service from my salesman Mike and Frank the General Sales Manager!! In addition to all that, my paperwork was a breeze. Highly recommend!!
Our Sales agent was Jade. She was personable, knowledgeable, professional and exceptional! Great person to work with.
From the sales associate Kevin Carter to financing with Cristina, a flawless transaction and an overall great experience !
I studied options of sport car roadsters starting lst May. We moved to Florida so I reviewed sports car and dealerships in our part of the state. I settled on a BMW M440i and BMW of Ocala in August, ordering a 2027 M440i. This decision was based upon the BMW performance ,specifications, technology and excellent reputation of this dealership. It was by far the best decision I have ever made in my purchase career of numerous vehicles. The experience was the very best that my wife and I ever made. I would like to thank Kevin, Frank ,Christina, “ the ... Read More Google - Nov 10, 2026
Buying a car is always a stressful experience and this one was no different. It took two visits and lots of text messages but in the end I got a car that I absolutely love.
So I drop off my car at 8:00AM to have a $300 diagnostics done, because I'm getting a loud popping sound coming from underneath when turning right or left at 5 mph+, and last time they changed the oil, they mentioned that they would need to do a diagnostics in order for them to find out what it was. When I drop it off today, they ask me if I want it handwashed as always, sure please and thank you. Then they text me a video, with the same previous minor issues my car has had prior to the popping noise, ... Read More Google - Nov 5, 2026
Excelent service, very professional and friendly
I had an absolutely amazing experience purchasing my car at BMW of Ocala! The entire team was incredibly professional, courteous, and welcoming from the moment I walked in. My salesman, Ricky, couldn’t have been a nicer guy. He was extremely personable, attentive, and made the whole car-buying process smooth and stress-free. If you are looking for a seamless experience and great customer service, I highly recommend coming here and asking for Ricky!
We were looking for a new X5 and found that BMW of Ocala had the best reviews of any of the dealers near us (we live in Daytona Beach). Mike was very helpful in sales process. We ordered our X5 and it came in quicker than expected! Because we couldn’t get there when it came in Mike and Frank (Sales Manager) offered to drive the car to our house, which was over 100 miles away. They had one of their “Geniuses” come to our house and explain all of the features of our new car. Without his help we wouldn’... Read More Google - Nov 3, 2026
The service was professional and timely. The wait time was minimal. It was a very pleasant experience
Our sales person was Jade Ashley, along with James Jupiter, two very experienced, competent professionals. I never had a sales person that could drive you through the parking lot and show you over a dozen cars and explain all the features of that car without getting out, making it easier for you to pick out and look at the ones you would be interested in. When sitting in the car she could explain, in detail, all the bells and whistles without going back into the office. Once we picked out the car James came in and went over pricing. Put ... Read More DealerRater - Nov 3, 2026
Just one visit to BMW of Ocala you will understand why they were voted only 1 of 6 Dealerships in the world for "Customer Care Award". Everyone is very professional, knowledgeable, experienced and competent. Our sales person was Jade Ashley, along with James (Sales Manager), two very experienced, competent professionals, who answered all questions from selecting a car to upfront pricing. Once pricing was agreed, we moved to the Business Manager's Office while Jade and James made sure our car was prepped for the drive home. We were greeted by Leonardo Rivas, another professional, who made us feel right ... Read More Google - Nov 2, 2026
Great company
Friendly, helpful, knowledgeable
We have been very pleased with our experience at BMW of Ocala. My wife has been a regular user of their service dept since we moved to the area a few years ago and I just purchased a 2026 BMW X1 from them.
Sales person Weetly was patient and very professional. Christina in fiance took time with me in all details. Was an excellent experience. Would definitely recommend this dealership. Above and beyond
Fabio was a good person and service was great
The people at Gettel BMW really care about your business. They perform like a family and treat you as one of their own. They will remember you and call you by your first name.
Excellent experience, no pressure, all questions answered, professional staff
Had a great experience with BMW, Ocala even before I went to the dealership, Jade Montoya was very helpful, professional, and delightful to work with. Upon arriving at the dealership, Jade and the entire team moved through the process very efficiently, and everyone that I dealt with was very eager to offer an enhanced buying experience.
Came by on a late Sunday afternoon to look at a used z4 and ended up buying it. Great experience, great car, good deal, nice people all around and very competent. My impression is the dealership matches the quality of the cars.
BMW of Ocala always goes above and beyond for their customers, and that is why we keep returning for our automotive needs. Jade and James were so awesome, we decided to buy a second car halfway through the deal process! Thank you guys and the whole BMW team for all that you do for your customers! We will be back, even just to get our cars washed!
I stopped by to have the car washed after having the windows tinted… service was outstanding as usual.
Great experience as always, best customer service by far
I like to thank Tre Stevenson for putting me in my first BMW he very professional and knowledgeable of his craft. If you are thanking about buying a BMW in ocala fl asks for Tre and I like to thank everyone at BMW in Ocala fl for there kindness
I contacted Ocala BMW online with the request for a trade-in value on my present car. Literally within 20 seconds, James rang my phone and was extremely helpful putting a deal together to purchase a new car. Our Finance guy was by far the best I’ve ever worked with. He was fantastic. Working with Ocala BMW was by far the best car buying experience I’ve had in over 40 years. They topped it off with flowers and a cake for my wife, she’s telling everyone about Ocala BMW.
I had an excellent experience with this BMW dealership in Ocala. The entire team was professional, friendly, and attentive from beginning to end. They made the whole process smooth and stress-free, answered all my questions, and made me feel truly valued as a customer. It’s refreshing to experience such outstanding customer service. I highly recommend this dealership to anyone looking for a BMW and a team that genuinely cares about its customers. Thank you for such a great experience!
Jade and James were professional and made the transaction smooth and easy. They did a lot of work in advance of my arrival and that made the process simple and quick.
Jade and Tre were awesome in helping us purchase our BMW. I would definitely recommend them and the Ocala BMW dealership.
I had a wonderful experience at BMW of Ocala from the time I entered the showroom through the time I drove away in my new X2 M35i. I was made to fell welcomed and appreciated by everyone at the dealership. My sales rep, Ricky, treated me with courteous and respect. He, along with GM Frank, sales manager Frank, gave me a GREAT deal on an amazing vehicle. The entire process was seamless and pleasurable. I would definitely recommend BMW of Ocala to anyone and everyone.
Great buying experience with Jade, Frank and the rest of the team. We traveled 2 hours to get t o the dealership, they had the car and the paperwork ready to go. We were in and out in an hour.
Great folks. Honest and helpful. They gave us a good offer and followed through with incredible white glove service from beginning to end. Shout out to Taylor and James - thank you for our new BMW!
Professional throughout. Service videos provide confidence to customers.. Facility is spotless and amenities are great.
Jade Ashley and James Jupiter were truly a blessing to work with. I’ve already recommended them and this dealership to others, and I just purchased my vehicle on 9/12/2026.
Absolutely first rate service above and beyond expectations. Highly responsive.
Good people.,Good dealership. Good experience.,
I purchased a used car from this dealership years ago, and it was an excellent experience. I brought another car here for servicing, and they were always courteous and prompt. Now I went back to casually look at a new car, but I enjoyed the car and the dealership so much that I purchased. Thank you Jade for your excellent care and good humor!
An Exceptional, First-Class Car Buying Experience!
I recently purchased a vehicle from BMW of Ocala, and the entire process was nothing short of fantastic from start to finish. The showroom and client area have a wonderful, classy atmosphere—it's impeccably clean, neat, and they went out of their way to make us feel right at home with complimentary water and snacks.
My salesman, Michael, was exceptional to work with. He was professional, approachable, and made the entire buying process completely easy and hassle-free. Best of all, it was straightforward with no hidden fees—just upfront, transparent pricing.
James, the ... Read More DealerRater - Sep 9, 2026
An Exceptional, First-Class Car Buying Experience!
I recently purchased a vehicle from BMW of Ocala, and the entire process was nothing short of fantastic from start to finish. The showroom and client area have a wonderful, classy atmosphere—it's impeccably clean, neat, and they went out of their way to make us feel right at home with complimentary water and snacks.
My salesman, Michael, was exceptional to work with. He was professional, approachable, and made the entire buying process completely easy and hassle-free. Best of all, it was straightforward with no hidden fees—just upfront, transparent pricing.
James, the ... Read More Google - Sep 6, 2026
Fabio was terrific helping us choose our new vehicle. The rest of the team Frank, Darin(? The genius) were very professional and helpful!
Great service with a great delivery
Did the entire sale via the Internet with Ricky Rodriguez my sales rep and it all went super smooth all the way to the house delivery
Excellent service, great staff!
Tre Stevenson and James Jupiter provided me with personalized, accurate, timely, and professional service. They worked on my schedule and helped me get a fantastic used car.
I had a very good experience at BMW of Ocala. My initial contact was through the internet and I set up a test drive for the next day. I walked in the front door and didn’t know who I was supposed to meet. Jade greeted me at the front door and was very great. In fact, everyone with whom I interacted (Jade, James, Ricky, Kevin, Christine) was great!
I went in there to just view a car not exactly sure what I wanted yet. I was paired up with Jade and she was absolutely amazing, it was my first time buying a car and I had no clue what I was walking into, she explained EVERYTHING, the things she couldn't explain well, or she felt she couldn't, she brought in help and I walked out of the dealership feeling like I understood everything and not only that but with a new car!!! I would definitely recommend this dealership to others and Jade most of all. She ... Read More DealerRater - Aug 20, 2026
We’ve been BMW customers for several years and have visited BMW of Ocala multiple times for different services. Without a doubt, this was the best experience we’ve had, and a huge part of that was because of Robert Czaplicki.
Robert was absolutely exceptional from start to finish. He was professional, kind, attentive, and genuinely welcoming. Throughout our visit, he would periodically check in with us to make sure everything was okay and ask if we needed anything. It never felt forced or like he was simply doing his job, it felt like he genuinely cared about our experience.
... Read More Google - Aug 14, 2026
Excelente servicio! Antonio suarez fue muy honesto profecional y sin presiones.todo el proceso fue rápido y transparente. Totalmente recomendado .
I was searching for a very specific color combination of bmw x3 and this dealership just so happened to have it. From the time I submitted interest, James the sales manager called me within 2 minutes on a Saturday evening and answered all of my questions.
Since I would be buying out of state I had pretty aggressive requirements for videos, quality photos and service records. Antonio is the sales rep I worked with and he did a fantastic job of giving me all the information I needed to feel comfortable about buying the vehicle from 1000 miles away.
From the initial ... Read More Google - Aug 4, 2026
The dealership served my car in a timeline matter. My concerns were addressed in a way that should be. The only problem I had - the threat of tires estimate. I think it was wrong measurement . I remeasured it by myself and came up with different results.
Antonio was a pleasure to work with during this transaction. There were a few hoops to jump through but Antonio kept me informed and made sure I understood what was being done. I don’t know any of the other salesperson(s) but if I’m in the market for another BMW, I will be using Antonio.
The service department is outstanding. Robert Czaplicki is the best service advisor I’ve ever dealt with. He’s thorough and keeps you informed. I highly recommend him.
First class dealership, facilities and employees. Just purchased my second vehicle and it is a pleasure doing business with a dealership that places such a high value on customer service.
I had an excellent experience at this dealership from Nick the service tech to the drivers who dropped me off at home at picked me up. I've used many dealerships over the years including several BMW in Scottsdale area and also Knoxville. Ocala surprised me.
I had a fantastic experience at BMW of Ocala. The entire team was friendly, knowledgeable, and they made the entire process enjoyable. Darian was amazing and took extra time at closing to sit with me and explain the vehicle’s features. He ensured all my questions were answered and that I was comfortable with my new BMW X3.
What really stood out was the excellent post-sale service from Taylor and James. They’ve checked in several times to make sure I’m still loving my car. That level of care makes me feel I wasn’t just another sale to ... Read More Google - Jul 29, 2026
Tre was extremely helpful, informative, and professional throughout the entire process. After I explained the bad experience I had with a previous dealership, he made sure my comfort and confidence were his number-one priority. He answered every question clearly, never pressured me, and made the process of getting into my truck smooth and stress-free. I truly appreciate how he handled everything and would highly recommend Tre and BMW of Ocala to anyone looking for an honest, customer-focused experience.
Everyone at the dealership was professional and courteous from the Sales Manager to the sweet treat lady. The Salesmen (Kevin Carter and Antonio Suarez) made us feel comfortable throughout the process. Let's not forget Kevin Khan our BMW Genius - super knowledgeable. Finally what about the beautiful roses and delicious cake! Wow, what other dealership does that? We are customers for life.
All three of my guys were outstanding. James, Antonio and Leonardo made me and my wife feel special and gave excellent service. I will highly recommend your dealership to friends who want to purchase a car in the future. Thank you. Dan and Debby Edmondson
Friendly service. Good attitude. Feeling secure on all the process. In very short time got all aproved. Highly recommended.
keeping your enthusiasm: My wife and I had the pleasure of purchasing a beautiful vehicle from this outstanding dealership. Kevin Carter was exceptional and guided us through the entire process with professionalism, honesty, and patience. Everyone we encountered treated us with genuine courtesy and respect—it truly felt like first-class customer service from start to finish. Over the years, I’ve purchased several Lexus vehicles from different dealerships, and I can honestly say this dealership exceeded my already high expectations. If you’re looking for an outstanding buying experience and exceptional customer service, I highly recommend them.
Very pleasant car buying process
Everyone was friendly & courteous. Other than it being a long day it was a very pleasant experience. Very happy we bought there.
BMW of Ocala was great to deal we just bought our second vehicle there a BMW X7
Everyone at the dealership was professional and courteous and made us feel comfortable through the whole car buying process.
Jade made the entire buying process smooth, transparent, and genuinely enjoyable. She was knowledgeable, patient, and went above and beyond to make sure I got exactly the X5 I wanted. Highly recommend working with her.
Parts department was difficult to work with and unfortunately after this experience, I will service my BMW at one of the other BMW dealers in the area.
I called the parts department to confirm availability, pricing and if they price match local dealers. The BMW of Ocala representative was aggressive and a bit rude. It is quite silly to be so standoffish about a simple price/availability request on a battery. Funnily enough BMW of Ocala was the most expensive option for the same exact part across 5 different local BMW dealers. All the other local BMW parts departments were great ... Read More Google - Jul 22, 2026
A very professional experience working with Tre and all of the BMW of Ocala personal.
BMW Ocala has a very friendly staff and are very efficient. My experience with service for the past 5 years has been very positive. Quick turnaround on service, sales and the finance departments. My sales consultant Antonio Suarez was outstanding during my recent purchase.
Amazing service the whole time, out of state sales are difficult, but they made everything simple and easy while explaining everything step by step.
Very kind and helpful. Tre is the goat and got me into a car I liked.
Excellent sales staff and dealership experience. Shout out to James, sales manager and Tre, our sales consultant. Both were extremely efficient courteous and knowledgeable. I would highly recommend this dealership based on my experience.
Tre, Frank and Darian treated us great when we were shopping for our X1. They provided us with a great deal with no trickery or time wasting games.
Easy to work with, communicated clearly. Would definitely buy from again. Great overall experience. A+
My experience was Amazing! *Impressive, Attentive, Connected, Professional, Knowledgeable, Caring, Listens, Positive, Loving, Dedicated, Unmatched!
Very professional from the greeting. Helpful in explaining options. Followed up to ensure the cars we were looking at were up front when we got there.
From the initial contact, Jade was very prompt and very friendly. It was a pleasure meeting her in person very knowledgeable and helpful. You got a great one there!
We visited the dealership to take a look at the 2026 and inquire about the 2027 x5. Tre informed us that the 2027 would be more voice controlled and newly designed which helped us decided not to wait for the 2027. We liked our 2024 which we traded in and told Tre when comparing cars that one of the options we liked very much was the ventilated seats. We were told the vehicle we bought had ventilated seats. It does not. Tre was very helpful and knowledgeable and delivered our car to our home and set up the keys. When I called the dealership to ... Read More DealerRater - Jul 5, 2026
BMW of Ocala was fantastic to work with! Tre was very helpful and one of the best sales professionals we’ve worked with.
My experience at Ocala BMW was excellent. Jade was professional and knowledgeable about all the vehicles. They had straightforward pricing with no hidden fees. One of the best car buying experiences I’ve ever had. I would do business with a Ocala BMW again.
Jades customer service and attention to detail was apparent from the start. She provided exceptional service and made buying a car out of state a smooth and easy process. She was understanding throughout the entire process. Would absolutely recommend if you are in the market for a new vehicle.
I enjoyed very much working with jade. She is knowledgeable and very competent and was able to answer each of my questions to my satisfaction.
Jade was assigned to us from my first call. She kept up with me through several changes in requests and appointments. She followed up just as needed but was not a pest about it. She was easy to deal with and very pleasant. We would certainly deal with her again for our next car.
Jade was very helpful and knowledgeable. I was able to get a better deal because Jade pointed me in the right direction. I will definitely be going back to Jade when I buy again.
Everybody was really nice jade helped me out since the day that i called her and set up the car i was originally looking for but they brought out something newer helped me with the process quick and left happy Thank you